Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@yinzershop.com. Please note that returns will need to be sent to the following address:
Here's the rewritten return policy for YinzerShop:
At YinzerShop, we want you to be customers for life. If you're not totally thrilled with your order, we're here to make it right! You've got 30 days from the date you placed your order to request a return or exchange at sales@yinzershop.com. If you received the wrong item or your product was broken or defective in any way, please contact us at sales@yinzershop.com with photos of the problem so we can rectify the situation. Often times photos is all we need to resolve the issue.
Sizing
Before diving in, check out our size chart for each product item! Our tees are top-notch and super soft, but they might run a bit small for some people. The Tri-blend cotton t-shirts are thinner and soft, but can run smaller than a typical 100% cotton t-shirt. Make sure you check the product descriptions because we offer both types of shirts. Make sure to size up if needed! If it doesn't fit quite right, don't sweat it. Reach out to us, and we'll get you sorted out with the perfect size. We want everyone to rock their gear with pride!
Exchanges/Returns
If you would like to exchange or return an order, please contact us within 30 days of purchase at sales@yinzershop.com. Returned items need to be in new condition with all labels intact. Please note that customers are responsible for the cost of return shipping.
What items are not returnable or refundable?
- Items marked as final sale
- Free gifts or promotional items with retail items
- Mystery items
- Custom t-shirts or products
Damaged Items or Print Issues
Although extremely rare, sometimes damaged or misprinted products get past us. If you receive an item with a hole, tear, or any printing mishap, let us know ASAP. We'll hook you up with a replacement and maybe even make the fulfillment team do a little dance of apology. 😉 No need to send the old one back, but please take multiple pictures of the issue and send them to sales@yinzershop.com .
Remember, all issues need to be reported within 30 days of placing your order. We've got your back, so let's make it right!
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@yinzershop.com.