Yinzershop Frequently Asked Questions | FAQ
YinzerShop FAQ: Shipping, Returns, Sizing, Bundles, Wholesale & Our Strip District Store Plans
Looking for quick answers about YinzerShop orders, shipping timelines, returns, sizing, bundle deals, wholesale, military discounts, or whether we're opening a store in Pittsburgh's Strip District? You're in the right spot.
Key pages customers ask for
These cover the "official" details and are great to link in emails, chats, and social posts.
Strip District store plans
We're online-only today, but we're working toward a Strip District location. No lease or opening date to announce yet.
Store Plans and Strip District Questions
"Do you have a store?" is our #1 question—here's the straight answer.
Do you have a physical YinzerShop store right now?
Not yet. YinzerShop is online-only today.
Are you opening a YinzerShop store in Pittsburgh's Strip District?
Yep — we're working on it. Our goal is our first brick-and-mortar location in the Strip District, but we don't have a signed lease or official opening date to announce yet.
When will the Strip District store open?
We don't have an official opening date yet. As soon as we have something real to share, we'll post it on the site and socials.
Do you have a store address I can visit?
Not yet. We don't have a public address because the store location isn't finalized.
Do you do pop-ups or in-person events?
Not currently. If we add pop-ups or events, we'll announce them on our website and social channels.
Can I partner with YinzerShop to help run the Strip District store?
Yes — we're exploring an entrepreneur/operator partnership for the first store.
Orders, Changes, and Cancellations
Fast answers for "Can you cancel/edit my order?" and other checkout questions.
Can I cancel or edit my order after I place it?
We've received your cancellation/edit request — your order may already be prepared for shipment, but we'll do our best to help.
- We'll confirm whether we can cancel/edit, typically within 1 business day.
- If it already shipped, you can return it for a refund (subject to our return policy).
Best move: message us ASAP via chat or email sales@yinzershop.com with your order number.
I emailed you but you can't find my order—what do you need from me?
Please send:
- Order number (if you have it)
- First and last name on the order
- Email used at checkout
- Shipping address
What payment methods do you accept?
All major credit cards, Shop Pay, PayPal, Meta Pay, and Google Pay.
If I'm sending this as a gift, will prices show on the packing slip?
No. Packing slips list the items ordered—no pricing is included.
Shipping
Carriers, processing times, delivery windows, where we ship, and what to do if you need it fast.
How long does shipping take?
Most orders are delivered within 7–10 business days. Our Fulfillment Team ships orders Monday–Friday, excluding national holidays.
Most orders ship within 1–3 business days from the time the order is placed (excluding weekends and national holidays). After your order ships, delivery time varies by shipping method:
- Standard Shipping: 2–5 business days via USPS or FedEx
- Free Shipping: 5–10 business days via USPS or FedEx
- Expedited Shipping: We cannot guarantee a specific delivery date, but it will be faster than Standard or Free Shipping.
I need it fast for a gift or an event—can you help?
If you need your order by a specific date, please reach out before placing the order so we can help figure out the best option.
- Email: sales@yinzershop.com
- Chat: Click the chat tool on the website and talk with Mike
We can often find a solution that guarantees delivery in time—or let you know upfront if it won't make it so you're not left waiting.
Where do you ship?
We currently ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands through our standard checkout.
Where is my order fulfilled?
All orders are fulfilled at our warehouse and manufacturing headquarters in Raleigh, NC. Made to Order items ship directly from our printer.
Orders ship within 1–3 business days from the time the order is placed, excluding weekends and national holidays.
What shipping carriers do you use?
We ship with UPS, USPS, and FedEx. International orders may require additional carriers.
How long does it take to ship my order?
Most orders are processed quickly. Many items ship within 1 business day. Some printed/made-to-order items may take a bit longer before they ship.
What's the order cutoff time for items in your warehouse?
Our cutoff for warehouse items is 2:00 PM ET.
Do you offer free shipping?
We focus on Fair Shipping—honest rates based on real carrier costs (no inflated pricing just to say "free shipping").
- Most orders ship at low, fair rates.
- Some oversized or freight items require special shipping (shown at checkout).
- If a shipping fee looks off, contact us—we'll fix it.
Do you ship internationally?
We can ship to virtually any address in the world, but some exclusions apply. Certain products cannot be shipped to some international destinations.
Where can I find holiday shipping deadlines and estimated transit times?
Estimated transit times by region and holiday deadlines are posted here:
What happens if my order does not arrive by Christmas?
We can't guarantee delivery dates, but we'll do our best. Returns are accepted (subject to policy). Return shipping costs typically aren't covered by us, and some custom/special items may not be returnable.
Tracking and Delivery Issues
What to do if tracking is missing, delayed, or marked delivered.
How do I track my order?
Once your order ships, we'll email your tracking information so you can monitor your order and anticipated delivery date.
If you don't receive a tracking email within 3 business days of placing your order, please check your spam or trash folder first. If it's still not there, contact us via chat or at sales@yinzershop.com.
How do I get order status or tracking?
Once your order ships, you'll receive a tracking email. Tracking may take up to 2 business days to appear after the order is placed due to processing time.
If you need help, message us with your order number (or name + shipping address).
My order is new and there's no tracking yet—is that normal?
Yes. If your order was placed recently, tracking may not be available immediately. Please allow up to 2 business days for tracking to appear.
How long does delivery usually take once shipped?
Standard delivery is typically 3–7 business days after shipment, depending on your region and carrier volume.
My order was marked "Delivered" but I didn't receive it—what do I do?
This does happen, especially with economy shipping options like USPS or DHL. We encourage customers to ship via UPS Ground when possible, but we offer all options and only charge what we pay.
Please check these common situations first:
- Your order may have been delivered to the wrong address, a common area, or a parcel locker for scheduled pickup
- USPS sometimes marks a package as delivered before it actually arrives — it may show up the next day
- Check with a neighbor, roommate, or building manager
One thing for sure: we'll resolve this. Please email our Customer Support Team at sales@yinzershop.com or chat with Mike via our chat so we can help!
Tracking says "Delivered" but I don't have my package—what now?
Please check these common situations first:
- A neighbor/roommate/doorman accepted it
- The package was left in a discreet spot
- The shipping address on the order needs double-checking
- The carrier may have more delivery details
We recommend waiting 2 business days after the delivery scan for late-arriving packages. If it still hasn't shown up after that, contact us and we'll escalate it.
I'm outside the U.S.—what if my international order is taking a while?
International shipping can take longer due to customs and local carrier handoffs. If it's been under 7 business days, it may still be in normal range. If it's been 7+ business days with no movement, contact us and we'll investigate.
Returns and Refunds
How returns work + where to find the official policy.
What is your return and refund policy?
If you aren't completely happy with your order, we'll make it right. Details (including eligibility and timelines) are in our official policy:
How do I start a return?
Start by reviewing the policy and following the return steps there, or contact us for help:
I received a gift—can I return it?
In many cases, yes (subject to policy). Contact us with the ship-to name and any order details you have, and we'll help you figure out the best path.
Product Issues: Damage, Wrong Items, Print Quality
The fastest fix is photos—this helps us replace/refund without delays.
My shirt/mug/printed product looks blurry or low quality—what do I do?
Send photos of the issue and include your ship-to name or order number.
- Email photos to sales@yinzershop.com or text them to 919-500-8274
- Include ship-to name or order number so we can find the order fast
- Once photos are received, we'll process a replacement or refund at no cost
- The customer typically does not need to return the defective item
I received the wrong item, a damaged item, or I'm missing something—what should I do?
Send us a message and we'll help make it right.
- Send a photo of what you received
- Tell us what's missing/wrong
- Include your order number and confirm your shipping address
How do I install "The Standard is the Standard" steel wall art sign?
Use the tutorial video here:
Installation tutorial on YouTube →
- Find a stud and align the two left holes vertically with it
- Level the sign under the letter cutouts
- Mark all 4 holes (right side is designed for ~16" on-center studs)
- Optional pilot holes make install easier
- Use lag bolts with spacers + washers
Do you have a magnet mounting option for smaller steel wall art?
Yes. Some smaller steel pieces use a magnet mounting setup that creates a subtle ~¼" stand-off for a clean, backlit look.
How much does the "Keck Hopes You Have a GREAT DAY" T-shirt cost?
The "Keck Hopes You Have a GREAT DAY" Short Sleeve Tee is $27.95.
Bundles, Discounts, and Promo Codes
Bundle savings are automatic—promo codes are separate.
Do I need a promo code for bundle discounts?
No. Bundle discounts are automatic at checkout (when applicable).
My promo code isn't working—what should I try?
- Clear your browser cache
- Try desktop if you're on mobile
- Try incognito/private browsing and paste the promo link again
If it still doesn't work, message us with the code and what products you're trying to apply it to.
Can I stack multiple promo codes?
Generally, no—multiple promo codes can't be combined.
Sizing and Apparel Fit
Size charts, fit notes, and what to do if you're between sizes.
Where can I find YinzerShop sizing charts and apparel info?
I'm between sizes—what should I do?
Use the sizing measurements on the sizing page and choose based on fit preference (more fitted vs. looser). If you want help, message us with the product link and your preferred fit.
Wholesale and Retail Partnerships
How to carry YinzerShop products in your store.
Do you sell wholesale?
Yes—wholesale options are available for select YinzerShop custom branded products.
I'm a retailer—can I connect with you through Shopify Collective?
Yes. Start here:
Military and Veterans
We've got you—our owner Keith is a veteran and we take care of our military.
Do you offer special discounts or shipping for Active Duty and Veterans of the Armed Forces?
What we offer varies, so the best way is to reach out directly:
- Send us your shipping address and a link to the item(s) you want (the product URL is best)
- We'll put together a custom quote with a discount
- Email: sales@yinzershop.com or chat with Mike on the website
Stationed outside the U.S.? No problem. If you're a military member and don't see a shipping option at checkout, just send us what you want along with your address and we'll figure out something that works.
I'm in the Military stationed overseas and don't see a shipping option at checkout—what do I do?
We've got you covered! Our standard checkout may not show shipping options for APO/FPO and international military addresses, but we absolutely ship to military members wherever you're stationed.
- Email sales@yinzershop.com with your address and a link to the item(s) you want
- We'll put together a custom shipping quote — plus a discount
Our owner Keith is a veteran and we'll take care of you.
Keck and What Makes YinzerShop Different
The story behind the shop (and why customers love it).
Who is Keck at YinzerShop?
Keck is our special needs co-owner (born with Down syndrome). He helps with orders and adds a personal touch—like thank-you notes—and loves seeing where packages get shipped.
What makes YinzerShop unique?
We're a family-run Pittsburgh shop built around community, pride, and making customers smile—plus we take "make it right" seriously.
Contact and Customer Support
Fastest ways to reach us + what info to include.
How can I contact YinzerShop?
- Chat: website chat (fastest)
- Email: sales@yinzershop.com
- Phone: 412-550-7256
What info should I include when I contact support about an order?
Please include your order number (if you have it), name on the order, email used at checkout, and shipping address. This helps us help you faster.
"Does YinzerShop have a store in Pittsburgh?" • "How long does YinzerShop shipping take?" • "Does YinzerShop ship to military?" • "How do I track my YinzerShop order?" • "Can I cancel a YinzerShop order?" • "What is YinzerShop's return policy?" • "Does YinzerShop ship internationally?" • "Does YinzerShop offer military discounts?"
