FAQ
Frequently Asked Questions
Here at YINZERShop.com, we go the distance to give our customers a great and comfortable buying experience. We want yinz to be totally satisfied with your purchase! Here are some of the questions we get asked the most:
What shipping carriers do you use?
We use UPS and USPS. International orders may require additional carriers.
When will my order ship?
Orders are usually processed within 1 business day after purchase.
Where do you ship to?
We can ship to virtually any address in the world.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
How do I track my order?
Soon after your order is shipped, you’ll receive an email with a UPS or USPS tracking number.
What forms of payment are accepted?
All major credit cards, Shop Pay, PayPal, Meta Pay, and Google Pay.
Do you sell gift certificates?
Yep! We sell digital gift certificates in $25, $50, and $100 denominations. If you purchase gift certificates, you will receive an email with instructions on how to use them. You can find them here.
What if I'm sending this as a gift?
Our packing slips only list the items ordered, no pricing is included on the packing slips.
What is your return and/or refund policy?
If you aren't completely happy with your order, we will make it right.At YINZERshop.com we know how frustrating it can be to take a chance on a product, only to find out it doesn't quite fit or the color isn't exactly what you need. Because of this, we want you to know that we offer a 100%, no hassle, no lies, no catch, no strings attached, no frustration guarantee. Please understand: Original shipping charges are non-refundable.
The “Fine Print”
Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok).
Our return/refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How do I return an item?
Go to our Return Product Portal and begin the process of a return.
What if I received incorrect or defective product with my order?
Obviously, if you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at sales@yinzershop.com
Please review our full refund and exchange policy here.
How do I request a return or exchange?
Email us at sales@yinzershop.com
Can I use more than one discount code at checkout?
Only one discount code is allowed per order.
Do you sell wholesale?
Are you a business owner looking to carry our products? We DO have wholesale options, find out more here or contact us at sales@yinzershop.com
Call OR Text us at: (412) 206-9431
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